One-Stop Shopping for Client Needs in New York: Primary Care Is Just the First Step

Three health-care facilities providing a range of services help New York City's Housing Works Inc. fulfill its mission. "The goal is to have a managed care program that is inclusive of all services for people with HIV/AIDS," said Errol A. Chin-Loy, senior vice president for health services. "VidaCare, which was opened in July 2003, is open to everyone with HIV."

VidaCare patients must take a physical exam, complete follow-up appointments, and see a psychologist or mental-health specialist, plus undergo a full orientation to the program within 15 days and a series of other assessments within 28 days. Medicaid provider specialists with HIV/AIDS experience have agreed to see patients referred to them through VidaCare. "We make appointments for patients, and the ultimate goal is to have the client come into the system and refer within the system, and they receive the same services any of us would receive when we have insurance," said Chin-Loy. Clients needing medical help after hours are connected through a hotline to a physician who will assess their needs and refer them to a hospital or advise them to come the clinic the next day.

The AIDS Adult Day Health Care program offers a range of physicians and other health-care professionals at Housing Works' three facilities. "There's minimal waiting because we recognize the concerns of the population we serve," said Chin-Loy.

A residential advisory group handles housing at the site of two of the clinics. Potential residents must go through the day treatment program first, then be interviewed by members of the facility and the residential advisory group, Chin-Loy said. Those selected are put on a waiting list, then can "move in and stay for as long as they want until they're stable," Chin-Loy said.

Back to other news for July 23, 2004