At Your Service: About the AIDS Hotline
The California AIDS Hotline, a program of the San Francisco AIDS Foundation, provides information about HIV and AIDS, emotional support, and referrals in English, Spanish, and Filipino dialects to all residents of California.
It is staffed by more than 100 volunteers, who complete a 32-hour training program to prepare them for their work, and a small group of paid staff that coordinates schedules and provides supervision and support during each hotline shift. The toll-free number (800-367-AIDS) operates from 9 AM to 9 PM weekdays and 10 AM to 6 PM on weekends.
The hotline provides life-saving information to Californians on a wide spectrum of issues, including HIV testing, transmission, trends, and AIDS treatments. The hotline receives more than 90,000 calls each year. All calls are anonymous and confidential.
In addition to phone calls, the hotline responds to hundreds of email questions in English and in Spanish from all over the world. It is interesting to note, that most of the emails from South America and Europe are usually from an individual concerned about how HIV is transmitted, while emails from countries in Africa come predominately from organizations looking for educational information, resources, or donations. AIDS Hotline can be reached via email at contact-us@AIDSHotline.org.
This article was provided by San Francisco AIDS Foundation. It is a part of the publication OUTReach. Visit San Francisco AIDS Foundation's Web site to find out more about their activities, publications and services.