Evergreen Health Services, Buffalo, N.Y.
I think we have to start by creating safe space for them, a place where they feel safe, they feel welcome, they feel cared for. I think we have to look at the whole person, not just the HIV-related needs or the HIV services, not just about condoms and prevention education. Look at the whole person and be present to what's happening for that person and how do we keep that person engaged with us. It's really an individual-level kind of work with great respect for each individual that we're fortunate enough to have come and see us.