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U.S. News

California: HIV Patients Fight Mail-Order Drug Program

June 12, 2013

An anonymous Californian has filed a class action suit against United Healthcare Insurance, mail order pharmacy OptumRx, Pacificare Life and Health Insurance, and UnitedHealth Group for forcing HIV-infected patients to obtain HIV medications through the mail. "John Doe" claimed that receiving HIV drugs via mail violated his privacy since HIV medications that arrived in refrigerated containers would alert co-workers or neighbors to his infection. The suit also noted that the mail order protocol specifically targeted HIV/AIDS patients and deprived them of full access to clinical pharmacists who knew the patient's history and medication. The suit charged that mail-order service increased the risk of delayed or lost shipments and provided no back-up plan for obtaining medicines at a retail outlet.

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Reader Comments:

Comment by: anon (pittsburgh, pa) Tue., Jun. 18, 2013 at 6:33 pm EDT
I hope that this goes national. My adap is covering all of my drug costs because optum wouldn't accept partial payment and I couldn't afford the portion insurance didn't cover. My caseworker and I both spent multiple hours together and separately trying to work it out. The one time I used them I had to get an emergency script from my original pharmacy because optum screwed up the order.
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