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HIV Health and Treatment Issues >> Treatment & Side Effects

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wtxgringo
New User

Reged: 07/06/12
Posts: 1
Aetna & Ziagen aka Abacavir
      #264386 - 07/06/12 10:39 AM

So now Aetna has switched over to a generic form of Abacavir from the brand name Ziagen and while I've been getting the Rx for over 6 years from Aetna RX Home Delivery, this months refill was cancelled with the note that Abacavir is now a "Precertification" formulary drug! WTF??? After making 3 phone calls to cust svc & the precert no reasonable explanation could be had from any of the dolts at Aetna RX. I asked how was it that a brand name drug, Ziagen all this time is a 3 tier copay drug with no pr restrictions & now that the generic is available at less cost to them & to me, there has to be more paperwork & phone calls & prob a dr's ofc visit ugh?? Epivir went to generic Lamivudine last month with no issues whatsoever, but Aetna reps are clueless when asked about that drug & now Abacavir. Shame on you Aetna for your stupid computer policies that have nothing to do with those of us trying to live in the real world. Aetna says they will contact my dr for precert but every time I call my dr's ofc, they say they have never been contacted by Aetna. What a crock of BS!!!

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Pos_in_Thailand
Regular

Reged: 02/01/11
Posts: 464
Loc: Thailand
Re: Aetna & Ziagen aka Abacavir new
      #264488 - 07/10/12 09:32 AM

I'm really sorry to hear you are going through this - I can imagine your anxiety right now. The only thing I can say is to take a deep breath and jump through their hoops as quickly as you can. It's the only way to get it resolved and have a hope of keeping your sanity.

I hope this gets resolved soon!

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