Jan 18, 2012
Hi Lynn, I used to take my hiv drugs in a local pharmacy, but my insurance sent me a letter requesting to change to a mail order system and only allow me to get 30 days supply. They said that if i want to keep buying I my local pharmacy, I need to pay it in cash and get a reimburse from my insurance company. My medications is too expensive, so I had to change to the by mail order service. I run out of medicine for few days because of this change. My first order was shipped with the right address but delivered to a neighbor door by fedex mistake. Is any action that I can take to keep my old local pharmacy as my supplier? Thanks
| Response from Mr. Chambers
You should start by carefully reviewing your plan document to see what it says about getting medications under your plan. I would also suggest that you talk to your doctor and make sure he or she will cooperate in supporting your return to the local pharmacy. Then I would contact the insurance company and ask for either a supervisor or a case manager. Explain the situation and emphasize the importance of not missing any doses, and see if they will make an exception.
If that doesn't succeed, I would encourage contacting a legal service agency that deals with HIV and see if they can intervene.
Good luck, Jacques
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